The Florida Panthers Offer a Good Time Guarantee to Fans

The Florida Panthers recently turned to a new ticket sales strategy to draw fans to the Bank Atlantic Center in January. The Panthers are offering a "Good Time Guarantee" that ensures fans that they will receive their money back if they don't have a good time at any of the team's nine (9) home games during the month.

The Panthers are leveraging the guarantee and appealing single game ticket offers (game ticket and free parking for $9) to attract fans to the arena and assure an unforgettable live game experience.  The Money Back Guarantee applies to up to four (4) tickets for one (1) game during the month of January. The refund guarantee does not incorporate issues due to service, maintenance, parking, or building fees. 

Sunrise Sports and Entertainment President and COO Michael Yormark commented on the unique promo by saying, "We have been saying all season long that Florida Panthers hockey at the BankAtlantic Center is one of the best live experiences in South Florida, and the professional sports industry. Now, we are putting our money where our mouth is and guaranteeing that incredible experience or your money back.”

A "Good Time Guarantee" serves as a creative, unique idea for sports organizations looking for ways to spike attendance during months of slow attendance or poor attendance. It's important to note that the Panthers have played this strategy right - only offering it for a month-long period. Organizations can offer the "Good Time Guarantee" as a general slogan/cause throughout a season but they would not want to consider making a full ticket refund available for fans purchasing multiple game ticket packages.

The Thrashers Look to Sell Tickets By Putting Their Mascot In Jail

Sports organizations are certainly going the extra distance to sell tickets these days.

On Wednesday, the Atlanta Thrashers launched a "Free Thrash!" viral campaign on their team website encouraging fans to purchase ticket packages around the holidays to free their mascot from jail.

While some may question the morality of a campaign, it seems to be paying off. The Thrashers have generated nationwide attention via major media outlets and have generated 14,000+ likes on Facebook. The marketing campaign is very unique but it will be interesting to see if the team is able to hit their ticket goals with such an indirect call-to-action...

But is it worth young fans potentially seeing their favorite team mascot in handcuffs and behind bars, especially in a day and age where sports organizations have a tough time keeping their players, mascots, and personnel out of legal troubles? Only time will tell. This campaign is very risky and could be very fruitful or might backfire in a big way.

Here's how they did it:

8:05am (Wednesday, Dec. 15th): The Thrashers released a staged news report (viral piece) that featured the team's mascot, Thrash, getting arrested and placed in the back of a police car after stealing a zamboni and leading Gwinnett County police on a slow-speed interstate chase. Thrash was apparently frustrated that the team wasn't getting the attention it deserved after moving into fifth place in the Eastern Conference and decided to steal a zamboni from the team's practice facility in Duluth, GA and drive it 25 miles down the interstate to Philips Arena  

11:05am (Wednesday, Dec. 15th): The Thrashers released a second viral piece from the Gwinnett County Courthouse that featured a judge offering an ultimatum that the Thrashers must sell 5,000 additional tickets to the remaining December home games to get Thrash released from jail. Fans have an option of choosing (1) of (2) options to help Thrash out:

• Purchase tickets to any of the team's five remaining games in December
• Share the holiday spirit and make a $50, $100, or $250 ticket package donation to a local charity

The Thrashers are continuing to drive momentum around the Free Thrash! campaign with Facebook and updates and the release of a few special videos, like the one enclosed below:

The Panthers Let Fans Pick Their Ticket Plans

Sports organizations looking for new ways to sell existing ticket inventory should closely examine a new strategy the Florida Panthers are implementing to kick off the 2010-2011 NHL season. The team is offering "The Perfect Plan" campaign, where fans can choose their preferred seat, name the price they would like to pay, and submit it to the team for a response in less than 24 hours.

The team is currently featuring a flash page on Panthers.NHL.com that redirects to a form that fans interested in the offer can fill out. The form provides available ticket inventory (with standard pricing) and allows fans to go in and submit a live bid to the team. If the bid is accepted by the team, the consumer's credit card is automatically charged and they instantly become a member of the Florida Panthers season ticket holder family. A great concept!